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Shipping policy

Shipping Policy

Last Updated: [12/06/2023]

This Shipping Policy explains our shipping practices and provides information regarding delivery times, shipping methods, and related details. By placing an order with us, you agree to comply with the terms and conditions outlined in this Shipping Policy.

1. Order Processing Time

1.1 Order Confirmation: Once you place an order on our website (the "Website"), you will receive an order confirmation email. Please review the order details carefully and contact us immediately if you notice any errors.

1.2 Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within two business days (excluding weekends and holidays) after order confirmation. Please note that processing times may vary during peak periods or promotional campaigns.

2. Shipping Methods and Delivery

2.1 Shipping Locations: We currently offer shipping worldwide excluding the following countires : North Korea. Syria

2.2 Shipping Carriers: We partner with FedEx shipping carrier and Bpost to ensure reliable and secure delivery of your orders.

2.3 Delivery Time: The estimated delivery time is calculated from the date of shipment. Please note that delivery times are approximate and may vary depending on factors beyond our control, such as customs clearance procedures, weather conditions, or unforeseen delays.

2.4 Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions to track the status of your shipment. You can track your package on our Website or directly through the shipping carrier's website.

2.5 Delivery Attempts: The shipping carrier will attempt to deliver your package to the provided shipping address. If no one is available to receive the package, the carrier may leave a delivery notification or attempt re-delivery on a subsequent business day. Please ensure that someone is available to receive the package at the designated address during regular delivery hours.

2.6 Undeliverable Packages: In the event that a package is undeliverable or returned to us due to an incorrect or incomplete address provided by the customer, refusal of the package, or other reasons beyond our control, we will contact you to arrange for re-shipment. Additional shipping fees may apply for re-shipment.

3. Shipping Fees and Taxes

3.1 Shipping Fees: Shipping fees are calculated based on the shipping destination, package weight, and shipping method selected at checkout. The applicable shipping fees will be displayed during the checkout process.

3.2 Customs and Import Taxes: For international shipments, please note that customs duties, taxes, and other import fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices. Please contact your local customs office for more information about the customs regulations and potential fees applicable to your shipment.

4. Shipping Restrictions

4.1 Restricted Items: Certain items may be subject to shipping restrictions or regulations due to their nature, composition, or legal requirements. We comply with all applicable shipping restrictions and are unable to ship restricted items to certain locations. If an item in your order is subject to shipping restrictions, we will notify you and provide assistance to resolve the issue.

4.2 Age Verification: By placing an order for age-restricted items, such as perfumes or colognes containing alcohol, you confirm that you are of legal age to purchase and receive such items in your country or region.

5. Contact Us

If you have any questions, concerns, or requests related to our Shipping Policy, please contact us at:

La Maison du Parfum
Appelmanstraat 25 Shop 6,, 2018 Antwerp, Belgium